Hi I have a problem with the paper.dropbox.com my images are not appear:

Great job andrewtsymbal! Thanks for that. I can see that the case has been escalated. Keep an eye out, and once the specialized team has further news, they'll update the ticket.

Hi andrewtsymbal, thanks for bringing this to our attention. Do the images not preview in all docs or just a specific one? Do you remember how these images added to the Paper doc (I.e. dragging and dropping, pasting, clicking the Dropbox icon)? If you add a new image to the doc, does it successfully preview? This will help me to assist further!

Hi, only about half of the document images have a preview, and the latest images (about 30%- 40% of them) do not appear. However, when I click on the links in the warning message, images get downloaded so they are not deleted or moved.I dragged and dropped them into the browser to add them.And yes, if I add a new image, it works fine.

Hope you don’t mind me jump in, andrewtsymbal. Do you see the exact same thing on different browsers? Feel free to test this on an incognito window as well and let me know what happens then.

Yes, the issue occurred in Firefox, Chrome, and Edge browsers, and it persisted even in incognito mode.

Dropbox Paper isn't loading any images, why?

16 Replies

andrewtsymbal
Explorer | Level 4
2 years ago
Hi Hannah, when I click on the Retry button (3-4 times) image is loading:
I was also attempting to transfer all the images to the new document. The images that were appearing correctly before are working as they should, but some of the broken ones are showing up while others are not. Here are a few screenshots:
This one screenshot from the original doc, only one image has a preview and others are not

After the copy to a new doc all of them are appearing

Here is an another set of images from the original doc
After coping to the new doc only a few images appeared:
Megan
Dropbox Community Moderator
2 years ago
Hey andrewtsymbal, can I send you an email, in order for us to have a closer look into this?
andrewtsymbal
Explorer | Level 4
2 years ago
Hey Megan I already did this, and details were relayed to the engineering team.
Megan
Dropbox Community Moderator
2 years ago
Great job andrewtsymbal!

Thanks for that. I can see that the case has been escalated.

Keep an eye out, and once the specialized team has further news, they'll update the ticket.
ElizabethErinDesigns
New member | Level 2
9 months ago
I am having this same issue with all of our documents- how do I submit a ticket and what is the resolution?
Nancy
Dropbox Community Moderator
9 months ago
Hey ElizabethErinDesigns! I can see you have a ticket with our support and our advanced team is already handling your request.
Since they have more advanced tools at their disposal and account visibility that we don't here on the forum, I recommend continuing with them directly.