Forum Discussion

andrewtsymbal's avatar
andrewtsymbal
Explorer | Level 4
2 years ago

Dropbox Paper isn't loading any images, why?

Hi I have a problem with the paper.dropbox.com my images are not appear:
Dropbox Paper
Preview
Web
andrewtsymbal's avatar
andrewtsymbal
Explorer | Level 4
2 years ago

Hey Megan I already did this, and details were relayed to the engineering team.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Great job andrewtsymbal!

 

Thanks for that. I can see that the case has been escalated. 

 

Keep an eye out, and once the specialized team has further news, they'll update the ticket.

  • ElizabethErinDesigns's avatar
    ElizabethErinDesigns
    New member | Level 2
    9 months ago

    I am having this same issue with all of our documents- how do I submit a ticket and what is the resolution?  

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Hey ElizabethErinDesigns! I can see you have a ticket with our support and our advanced team is already handling your request. 

    Since they have more advanced tools at their disposal and account visibility that we don't here on the forum, I recommend continuing with them directly.

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!