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Dropbox Paper Message - Oops! We couldn't find this image
I added a photo to Dropbox Paper and it seemed to load. However, a message popped up saying that Dropbox couldn't find the image, saying that it may have been "moved or deleted or may be temporarily ...
I found a solution! I forgot to mention earlier that, after I set up my Paper documents, I noticed my email was outdated - so, I changed it.
I confirmed my new email, changed my password and logged in with my new email. Everything worked fine for the rest of the day, but I'm thinking now, that Dropbox may have been updating my new information in the background. So when I logged in the next day, it acted as though I wasn't logged in when I was viewing my Paper files.
The fix was when I went into my Paper documents and invited myself with my new email to the documents. Now, it works everywhere! Safari, the Paper app, and Chrome.
Thanks again for your help!
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi Jenniferwardstudio, thanks for posting on the Community!
Is this a Paper document that you own on your account, or was it shared to you?
How did you upload images into the document? Were they already stored on your account?
This will help me to assist further!
Is this a Paper document that you own on your account, or was it shared to you?
How did you upload images into the document? Were they already stored on your account?
This will help me to assist further!
Thank you for your help!
It’s an account that I own. I uploaded the images from my desktop - they are png and jpeg files. I moved the files to my Dropbox folder to see if adding them to Dropbox would help. It didn’t work. I can see the photos in a Chrome browser, but not Safari.
It’s an account that I own. I uploaded the images from my desktop - they are png and jpeg files. I moved the files to my Dropbox folder to see if adding them to Dropbox would help. It didn’t work. I can see the photos in a Chrome browser, but not Safari.
- JayAre you on a Mac or Windows device? Have you recently updated your OS to the latest version or patched it recently?
Yes, my Mac is updated to the latest software: MacOS Big Sur 11.2.3
The images don't show up in the Paper app either.
I found a solution! I forgot to mention earlier that, after I set up my Paper documents, I noticed my email was outdated - so, I changed it.
I confirmed my new email, changed my password and logged in with my new email. Everything worked fine for the rest of the day, but I'm thinking now, that Dropbox may have been updating my new information in the background. So when I logged in the next day, it acted as though I wasn't logged in when I was viewing my Paper files.
The fix was when I went into my Paper documents and invited myself with my new email to the documents. Now, it works everywhere! Safari, the Paper app, and Chrome.
Thanks again for your help!
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