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Jenniferwardstudio's avatar
Jenniferwardstudio
Helpful | Level 6
5 years ago
Solved

Dropbox Paper Message - Oops! We couldn't find this image

I added a photo to Dropbox Paper and it seemed to load. However, a message popped up saying that Dropbox couldn't find the image, saying that it may have been "moved or deleted or may be temporarily ...
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  • Jenniferwardstudio's avatar
    Jenniferwardstudio
    5 years ago

    I found a solution! I forgot to mention earlier that, after I set up my Paper documents, I noticed my email was outdated - so, I changed it.

     

    I confirmed my new email, changed my password and logged in with my new email. Everything worked fine for the rest of the day, but I'm thinking now, that Dropbox may have been updating my new information in the background. So when I logged in the next day, it acted as though I wasn't logged in when I was viewing my Paper files.

     

    The fix was when I went into my Paper documents and invited myself with my new email to the documents. Now, it works everywhere! Safari, the Paper app, and Chrome.

     

    Thanks again for your help!

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Glad to hear it worked, however, I'm not sure I understand why you had to invite your own account to your Paper docs, since it uses the same email as your own Dropbox account. It would have updated automatically.

If this issue occurs again, please let me know.
michealatfigma's avatar
michealatfigma
New member | Level 2
4 years ago

We're encountering this issue and error message when an employee leaves the team and their paper files are transferred to their manager.  The error says - "Couldn't load preview - the file may have been moved, deleted or is temporarily unavailable"

 

Is there a solution to fix this and also prevent it when employees offboard in the future? We're on a research team and it's important to keep the knowledge and images from these reports. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi michealatfigma, happy Friday! 

     

    What is the process you follow when transferring the Paper files? 

     

    Keep me posted, and we'll take it from there. 

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