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Conkerah's avatar
Conkerah
Explorer | Level 4
5 years ago

Dropbox Problem with Preview Pane in Windows 10 Explorer.

Just wondering if anyone has encountered a strange problem, the issue is when in MS Windows Explorer > Navigating to Dropbox Folders and having Windows Preview Pane opened in Windows Explorer. The fi...
desktop
Preview
windows
Ed E.1's avatar
Ed E.1
Explorer | Level 3
5 years ago

I am replying to myself to finish the description of the issue. The problem of not appearing in the window after the first shot, is only with respect to Word files a created a year or so before. The problem does not exist with respect to newly created Word files. Yes, I have tried saving the Word file to a new version; but it does not solve the issue. Any solutions, I would love to hear. It interferes with work, as the side window is a tremendous time savor!

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hey there Ed E.1 - sorry to hear you're having issues with this. 

Could you please send us a screenshot of what you see so that we can have a visual too?

While we're at it, have you tried moving those files outside of your Dropbox folder and them back in?
  • DanielRendon's avatar
    DanielRendon
    New member | Level 2
    4 years ago

    having the same problem any solution?

    • Nocwing's avatar
      Nocwing
      New member | Level 2
      4 years ago

      We ran into this problem recently as well for our clients and were able to replicate it across accounts, across computers, across networks. The issue is something to do with Dropbox specifically, but the 3 techs I worked with had no idea how to resolve the issue. What wound up being parroted back to me is there is an unknown 3rd party app causing file preview to not work (but only in the Dropbo folder, not anywhere else). We replicated the issue after uninstalling One Drive and even on fresh Windows installs, so it is safe to say that in some instances file preview simply doesn't work in the Dropbox folder anymore.

      • GD 5's avatar
        GD 5
        New member | Level 2
        4 years ago

        I'm having the same issue with windows 11. I love how they blame issues on third party apps and have no real solution. I had another issue with Dropbox functioning correctly. After over a month of going back and forth and all they could come up with is that it's most likely a third party app.  I had to reboot my computer. If Dropbox wants to keep their clints they better  find someone that can help solve the issues and not just blame it on other apps. 

        I wish my job didn't use Dropbox 

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