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Forum Discussion

Conkerah's avatar
Conkerah
Explorer | Level 4
5 years ago

Dropbox Problem with Preview Pane in Windows 10 Explorer.

Just wondering if anyone has encountered a strange problem, the issue is when in MS Windows Explorer > Navigating to Dropbox Folders and having Windows Preview Pane opened in Windows Explorer. The fi...
desktop
Preview
windows
DanielRendon's avatar
DanielRendon
New member | Level 2
4 years ago

having the same problem any solution?

Nocwing's avatar
Nocwing
New member | Level 2
4 years ago

We ran into this problem recently as well for our clients and were able to replicate it across accounts, across computers, across networks. The issue is something to do with Dropbox specifically, but the 3 techs I worked with had no idea how to resolve the issue. What wound up being parroted back to me is there is an unknown 3rd party app causing file preview to not work (but only in the Dropbo folder, not anywhere else). We replicated the issue after uninstalling One Drive and even on fresh Windows installs, so it is safe to say that in some instances file preview simply doesn't work in the Dropbox folder anymore.

  • GD 5's avatar
    GD 5
    New member | Level 2
    4 years ago

    I'm having the same issue with windows 11. I love how they blame issues on third party apps and have no real solution. I had another issue with Dropbox functioning correctly. After over a month of going back and forth and all they could come up with is that it's most likely a third party app.  I had to reboot my computer. If Dropbox wants to keep their clints they better  find someone that can help solve the issues and not just blame it on other apps. 

    I wish my job didn't use Dropbox 

    • jmoney3's avatar
      jmoney3
      Explorer | Level 4
      4 years ago

      I am having the same issue, the only 3rd party app I have is a Raven Scanner. All the files I scan seem to have this problem but I know there is also an issue with a few of my excel files that were never scanned. Does anyone else having this issue actually have a 3rd party application connected to their dropbox?

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Hey everyone! Thanks for the nudges here.

         

        Are you all still experiencing this issue?

         

        Can you all send over some screenshots of what you see on your end, so we can have a visual of the situation?

         

        Also which version of Dropbox are you using and what's the sync status of the app?

         

        You can see that by hovering your mouse over the Dropbox icon in your system tray.

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