Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Alex_evst's avatar
Alex_evst
New member | Level 2
3 years ago
Solved

dropbox video link not working

Good afternoon. made a website through the Tilda service, and used a link from Dropbox to play the video on the site, where there is an uploaded video. Previously, the link from Dropbox worked and the video was displayed on the site, but recently it disappeared. Tilda support said that this is a problem on the Dropbox side. Help solve the problem.

  • Hi Alex_evst, thanks for bringing this to our attention.

     

    What error are you getting when the link is displayed on that site?

     

    Does the link work normally when you access it directly via the site?

     

    This will help me to assist further!

9 Replies

Replies have been turned off for this discussion
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Hello marik17, let's jump right into this! 

    Do you get any specific errors when trying to preview and open the link directly through Dropbox? If so, what is the error?

    Let me know more!

  • marik17's avatar
    marik17
    New member | Level 1
    12 months ago

    I have the same problem

    The problem arose yesterday

     

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Could you try using raw=1 for the shared link to see if this helps for that site?

  • Alex_evst's avatar
    Alex_evst
    New member | Level 2
    3 years ago

    Tilda's support wrote "for some reason, dropbox stopped displaying videos via a direct link." There is no error code, there is just a link and for some reason the tilde does not display the video on this link. Previously, everything was displayed well and suddenly the video stopped displaying (the settings were not changed and the site was not edited).

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    What is the specific error that you're getting, or that the site is reporting?

  • Alex_evst's avatar
    Alex_evst
    New member | Level 2
    3 years ago

    The video is stored on the dropbox, accordingly, I took a link to the video and inserted it into the Tilde website through the html code. It used to work, the video was displayed normally. Today, the videophone is gone, the site itself is loading and the videophone is not. Tilda's support wrote that this is a dropbox error.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Alex_evst, thanks for bringing this to our attention.

     

    What error are you getting when the link is displayed on that site?

     

    Does the link work normally when you access it directly via the site?

     

    This will help me to assist further!

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!