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Forum Discussion
Emery S
3 years agoHelpful | Level 5
Dropbox website not loading. Why?
My 50 person organization is all experiencing Dropbox not loading on the web platform
Hey everyone, thanks for posting here!
I'd suggest that you contact our Support team directly about this, in order for them to have a closer look and investigate what might be causing this.
If you have any trouble doing that, don't worry I can definitely help with that, just let me know.
However, if you manage to contact our Team about this, just give me a heads up and share the ticket number here, in order for me to locate it on our system.
Keep me posted, and we'll take it from there!
76 Replies
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- Hannah3 years ago
Dropbox Community Moderator
Sorry to see that you're having this issue, Dana_HH.
Have you tried from a different browser or a private browsing window, to see if that helps?
- caseylaughin3 years agoExplorer | Level 3
Same thing is happening to me. Please help us resolve the issue.
- caseylaughin3 years agoExplorer | Level 3
I'm having the same issue
- dragonpro13 years agoExplorer | Level 3
I am having both of those issues and using incognito does not solve the problem. It seems that when I wait about 10 minutes the account will start working. If I switch accounts the problem comes back and I have to wait about 10 minutes again for the account to work.
- Emery S3 years agoHelpful | Level 5
My staff is still unable to load Dropbox on the web sometimes its the spinning square and sometimes they get the error message. We have tried restarting, different browsers, incognito. Nothing has worked. They can gain access for a few min but if they move to another task and come back it wont load.
- Emery S3 years agoHelpful | Level 5
Dropbox web version is not loading for the majority of my staff on and off for the past 48 hours. Sometimes there is an error message and sometimes it just has the spinning box.
- Sher Appraiser3 years agoExplorer | Level 4
For the past few days (11/25-28/23) Dropbox won't load in my automatic system using BRAVE as my brower; I made sure I had the latest update of BRAVE and my system will load automatically my dropbox; then when I remove one of the file as it show go back to HOME in my Dropbox, it just won't load. Please adivse... I have to close BRAVE and then start all over again and sometimes it will load and sometime it won't; very frustrating.
- G1aHm3 years agoExplorer | Level 3
Today's experience in Dropbox constituted of the following:
- When searching for files, there are long delays and eventually it times out
- I open files via Microsoft web, and when I close files out by "save and return to" it does the blue square dance for a while and then I get the purple "target" error
- When merging files within dropbox by using the "add page/save as original", getting the blue square dance and eventually turned into the purple "target" error.
Windows Chrome user
- Dana_HH3 years agoExplorer | Level 4
Hello Hannah,
It is working properly now.
Thank you!
- Emery S3 years agoHelpful | Level 5
It is not working properly. Please advise
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