Forum Discussion

Amy_S's avatar
Amy_S
Explorer | Level 4
3 years ago

Dropbox won't save or download Excel file as PDF

I used to be able to easily convert my Word and Excel files in Dropbox to PDFs using the Export or Print functions. Although it is still working for Word docs, it is not working for Excel files.  It ...
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Amy_S, thanks for bringing this to our attention.

 

What device are you currently using to try to export the files? 

 

What version of the OS and the Dropbox app are you running?

 

This will help me to assist further!

  • Amy_S's avatar
    Amy_S
    Explorer | Level 4
    3 years ago

    I am using a MacBook laptop with OS Monterey 12.6.5 and I am accessing Dropbox via Dropbox.com using the Chrome browser. My colleague was sitting next to me on a Windows device today and having the exact same problem. I don't know what software she is using, but she was accessing Dropbox via an internet browser as well.

  • Amy_S's avatar
    Amy_S
    Explorer | Level 4
    3 years ago

    I am using a MacBook laptop with OS Monterey 12.6.5 and I am accessing Dropbox via Dropbox.com using the Chrome browser. My colleague was sitting next to me on a Windows device today and having the exact same problem. I don't know what software she is using, but she was accessing Dropbox via an internet browser as well.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Could you clarify how you were exporting the file to convert it to PDF?

      • Amy_S's avatar
        Amy_S
        Explorer | Level 4
        3 years ago

        Yes, I go to Dropbox.com using Chrome browser, & open the Excel file and select the section I want to save by dragging curser to highlight that area.  I’ve used two ways from here (1) File>Print>Show Print Friendly View> change “My local printer” to “Download as PDF” which turns Print button to a Download button.  After hitting the Download button the print dialog box disappears and I’m back at my spreadsheet, but no file has been downloaded. (2) File>Export>Download as PDF>Export bar appears on right side with “Download” button at top, but same thing happens as above — I press download, am taken back to my spreadsheet, but nothing has been downloaded. Thank you for your help.  

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