Forum Discussion

Amy_S's avatar
Amy_S
Explorer | Level 4
3 years ago

Dropbox won't save or download Excel file as PDF

I used to be able to easily convert my Word and Excel files in Dropbox to PDFs using the Export or Print functions. Although it is still working for Word docs, it is not working for Excel files.  It ...
desktop
Download
Export
Amy_S's avatar
Amy_S
Explorer | Level 4
3 years ago

I am using a MacBook laptop with OS Monterey 12.6.5 and I am accessing Dropbox via Dropbox.com using the Chrome browser. My colleague was sitting next to me on a Windows device today and having the exact same problem. I don't know what software she is using, but she was accessing Dropbox via an internet browser as well.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Could you clarify how you were exporting the file to convert it to PDF?

  • Amy_S's avatar
    Amy_S
    Explorer | Level 4
    3 years ago

    Yes, I go to Dropbox.com using Chrome browser, & open the Excel file and select the section I want to save by dragging curser to highlight that area.  I’ve used two ways from here (1) File>Print>Show Print Friendly View> change “My local printer” to “Download as PDF” which turns Print button to a Download button.  After hitting the Download button the print dialog box disappears and I’m back at my spreadsheet, but no file has been downloaded. (2) File>Export>Download as PDF>Export bar appears on right side with “Download” button at top, but same thing happens as above — I press download, am taken back to my spreadsheet, but nothing has been downloaded. Thank you for your help.  

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey Amy_S, and sorry for jumping in. 

       

      At the moment, it isn’t possible to convert .xlsx files to PDFs directly via the Dropbox website. For more details, you can also check this Help Center article. This link contains all the filetypes that you can currently convert to a PDF file. 

       

      If I’ve misunderstood something though, please let me know.

      • Active_Hedge's avatar
        Active_Hedge
        New member | Level 2
        3 years ago

        I am having the same issue it is quite frustrating, is Dropbox planning on bringing that feature back?

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!