Forum Discussion

Amy_S's avatar
Amy_S
Explorer | Level 4
3 years ago

Dropbox won't save or download Excel file as PDF

I used to be able to easily convert my Word and Excel files in Dropbox to PDFs using the Export or Print functions. Although it is still working for Word docs, it is not working for Excel files.  It ...
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Active_Hedge's avatar
Active_Hedge
New member | Level 2
3 years ago

I am having the same issue it is quite frustrating, is Dropbox planning on bringing that feature back?

rbtbar's avatar
rbtbar
New member | Level 2
3 years ago

I am having the same issue.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey rbtbar, sorry to hear about this.

     

    Can you clarify what the problem you're facing is and provide some additional information?

     

    For example, what platform(s), app(s) and  OS you're using to do this etc. 

  • Schuler157 's avatar
    Schuler157
    New member | Level 2
    3 years ago

    I am having the same problem.  Can't save/convert files to pdf when in excel format even through the print feature.  Using a Macbook Pro laptop and chrome as my browser.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Schuler157  ! I hope you're doing well. 

     

    As per the printing feature you mention, can you send over a screenshot of the options you see while trying to print your Excel files as a PDF? You can blur any details you don't want us to see.

     

    Also, what's the exact file extension of the files you're having trouble with?

     
  • FRESKO's avatar
    FRESKO
    New member | Level 2
    3 years ago
    Same - solved?
    Opening Excel within Dropbox and want a PDF-file. Export and print (to pdf) so not give a .pdf.
    PC
    Windows 10 Home
    Web office 365 Excel
    Web Dropbox plus
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey FRESKO, sorry to see you're having trouble.

     

    Can you please describe the steps you're following in order to do this?

  • FRESKO's avatar
    FRESKO
    New member | Level 2
    3 years ago

    Using Firefox as web browser to login to Dropbox.

    Clicking on a Excel file to open it in Dropbox.

    When wanting a PDF file, clicking archive/export/PDF - no PDF file appears anywhere in Dropbox or on the PC.

    Trying

    Using Firefox as web browser to login to Dropbox.

    Clicking on a Excel file to open it in Dropbox.

    When wanting a PDF file, clicking archive/export/PDF - no PDF file appears anywhere in Dropbox or on the PC.

    Trying to create a PDF by printing one, archive/print/print to pdf -same result, no PDF

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi FRESKO, could you attach screenshots showing where you're seeing the 'archive/export/PDF' options?

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