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Abbas Khan's avatar
Abbas Khan
New member | Level 2
4 years ago
Solved

Error (400) when downloading files from the website

I am Team Member of Unlimited Account of Dropbox,  Given access to download the files , but when I do download , it give the Error ( 400),  Any Solution about it... Pls
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Joetta Rodriguez's avatar
Joetta Rodriguez
Helpful | Level 6
3 years ago

Trying to load a file from dropbox and receiving Error 400.  Any reason this would be occurring?  Happens with PDF and Excel docs.  Please help.  The work arounds are time consuming and tedious.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Joetta Rodriguez, thanks for letting us know.

 

Are the files in question saved to your Dropbox account, or did someone send them to you through a link?

 

Have you tried using a different browser or a private browsing/incognito window, to see if that helps?

  • Joetta Rodriguez's avatar
    Joetta Rodriguez
    Helpful | Level 6
    3 years ago

    These are internal docs sent within our company.  We have not had any issues with Dropbox in this capacity (utilizing since 2021) until this week.  Please advise.  Thank you

  • Joetta Rodriguez's avatar
    Joetta Rodriguez
    Helpful | Level 6
    3 years ago

    @Hannah thank you.  We did try a different web browser and still have the same error 400 when trying to open a document.  Please advise 

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi Joetta Rodriguez, when you say internal docs sent within your company, can you clarify how exactly you're accessing them? 

       

      Can you send me a screenshot of the error, in order for me to have a visual? 

       

      Also, provided the files are in your account, and syncing locally to the desktop app, can you try previewing them there, just to see if you get the same results?

      • Joetta Rodriguez's avatar
        Joetta Rodriguez
        Helpful | Level 6
        3 years ago

        We are using SalesForce for our internal sharing and sales/appointment/followup/documents

        We contacted SalesForce and they referred us to DropBox since it is a 3rd party issue.

        I have had to blur some names for confidentiality.

        Currently, we are UNABLE to open any of our dropbox docs thru SalesForce

         

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