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Sivia's avatar
Sivia
New member | Level 2
2 years ago

Error in accessing files today. "Something went wrong your files are still safe".

I receive an error (no number) like so: Error Something went wrong. Don`t worry, your files are still safe and the Dropbox team has been notified. Check out our Status Page to see if there is a k...
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Sivia's avatar
Sivia
New member | Level 2
2 years ago

Thanks for your reply! Update - I can access my files on a different computer, so it must be a setting on the other computer that is the problem. Both computers are using Safari (mac), and the computer in question is running an older operating system. I am not sure how to run in incognito mode - any suggestions?

Sivia's avatar
Sivia
New member | Level 2
2 years ago

OK, I opened a private window in order to go incognito, and the same error occurs when I log in to Dropbox.

  • Sivia's avatar
    Sivia
    New member | Level 2
    2 years ago

    And now I've been able to open my Dropbox and access files, in a different browser - Firefox. Any ideas why I can't do this in Safari? Thanks so much for your help!

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