Forum Discussion

Jlameyer313's avatar
Jlameyer313
Explorer | Level 3
8 years ago
Solved

Error message when downloading photos

In Chrome, when I click download (in any of the ways) I get an error message at the top that simply says "There was an error downloading your file." No error number either.  With Firefox, nothing happens...not even an error message.

 

 

 

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  • Walter's avatar
    Walter
    8 years ago

    Thanks Jason - I appreciate it.

    I have just sent you an email so we can work on this together. I also went ahead and removed your personal information for your own safety.

    Check your inbox for my message when you get the chance and we'll take it from there.

    Thanks for your patience and cooperation so far too jasonroy.

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  • jasonroy's avatar
    jasonroy
    Explorer | Level 3
    8 years ago

    Did all the above tries. Incognito. Other browser. Cache. Restart. New Dropbox App. 

    Still the same thing.

     

    Now I can't even send you a screenshot. Another error has occurred.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 years ago

    Sorry to hear this Jason - would it be OK with you if I reached out to the email address you use for your forum's profile to look into this internally and send this to an expert of my team to have a further look into it, if needed? 

    Let me know and we'll take it from there jasonroy! 

  • jasonroy's avatar
    jasonroy
    Explorer | Level 3
    8 years ago

    Yes. Absolutely.

    [Personal information removed for security purposes]

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 years ago

    Thanks Jason - I appreciate it.

    I have just sent you an email so we can work on this together. I also went ahead and removed your personal information for your own safety.

    Check your inbox for my message when you get the chance and we'll take it from there.

    Thanks for your patience and cooperation so far too jasonroy.

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