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sundevelopers's avatar
sundevelopers
Explorer | Level 3
2 years ago

Error message when trying to print selection of pages of a workbook

I'm trying to print my current selection and I get an error message saying the workbook is too big, select a specific area.  I asked dropbox for help they said it's a printer issue, however, this pro...
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey sundevelopers, thanks for reaching out to us.

 

Are you getting this error on our website?

 

If so, have you tried from a different browser or a private browsing window to see if that helps?

 

Keep me posted.

  • sundevelopers's avatar
    sundevelopers
    Explorer | Level 3
    2 years ago

    chrome, explorer, chrome incognito, firefox - all the same problem.  The rest of my files have no problems, just this one.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Thanks for checking, sundevelopers.

       

      That's strange indeed. Is there a difference between this particular file and the others that work?

       

      What's the file type?

       

      And if you download it to your computer, delete it from Dropbox and then re-upload it, do you see any difference?

      • sundevelopers's avatar
        sundevelopers
        Explorer | Level 3
        2 years ago

        There is no difference, it was working 2/2 in the am and decided it didn't want to after noon.  It has the same message when trying to download the print area as well.

  • sundevelopers's avatar
    sundevelopers
    Explorer | Level 3
    2 years ago

    Hi Hannah, yes, everything that was previously suggested.  It's a problem with just that sheet, everything else works fine.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey sundevelopers, let's try one last thing, please.

       

      I saw that the file is an xlsx. Could you try opening it, using Office Online, and then directly printing it from there, to see if you get the same results? 

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