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sundevelopers's avatar
sundevelopers
Explorer | Level 3
2 years ago

Error message when trying to print selection of pages of a workbook

I'm trying to print my current selection and I get an error message saying the workbook is too big, select a specific area.  I asked dropbox for help they said it's a printer issue, however, this pro...
Error Messages
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey sundevelopers, thanks for reaching out to us.

 

Are you getting this error on our website?

 

If so, have you tried from a different browser or a private browsing window to see if that helps?

 

Keep me posted.

sundevelopers's avatar
sundevelopers
Explorer | Level 3
2 years ago

chrome, explorer, chrome incognito, firefox - all the same problem.  The rest of my files have no problems, just this one.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for checking, sundevelopers.

     

    That's strange indeed. Is there a difference between this particular file and the others that work?

     

    What's the file type?

     

    And if you download it to your computer, delete it from Dropbox and then re-upload it, do you see any difference?

    • sundevelopers's avatar
      sundevelopers
      Explorer | Level 3
      2 years ago

      There is no difference, it was working 2/2 in the am and decided it didn't want to after noon.  It has the same message when trying to download the print area as well.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        I see, thanks for the update again, sundevelopers.

         

        Can you send us a screenshot of the error message?

         

        Also, which one is your main browser? And which version are you using?

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