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Elly1331's avatar
Elly1331
Explorer | Level 3
2 years ago

Error when playing a video downloaded from the Dropbox mobile app on Android

I have been getting errors in downloading my videos from Dropbox. It is able to export but when I check my gallery, it seems to have an error as I don't see the full video and it is blank. I'm using a...
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the screenshots, Elly1331!

 

Just to confirm, do the videos play fully while in Dropbox?

Elly1331's avatar
Elly1331
Explorer | Level 3
2 years ago
Yes in Dropbox the videos can fully play
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Is this happening only with a particular mp4 file or is it affecting all of your mp4 files Elly1331?

     

    Have you ensured that the Dropbox mobile app and your device's OS are up to date?

    • Elly1331's avatar
      Elly1331
      Explorer | Level 3
      2 years ago
      All my files in Dropbox is also like this.. Yes everything is up to date
      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Can I ask you to do another test, Elly1331?

         

        If you sign in to your account on dropbox.com and download the file from there instead, does the downloaded file play okay?

         

        Just want to see if this is universal, or related to the mobile app specifically.

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