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Elly1331's avatar
Elly1331
Explorer | Level 3
2 years ago

Error when playing a video downloaded from the Dropbox mobile app on Android

I have been getting errors in downloading my videos from Dropbox. It is able to export but when I check my gallery, it seems to have an error as I don't see the full video and it is blank. I'm using a mobile phone and when I tried with another phone, it had the same error too. How do I fix this?
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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for clarifying that for us Elly1331 

     

    Do you happen to have access to the device you originally upload the files from? If so, are you getting the same results there as well? 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    In that case, would it be OK if we sent you an email to have a further look internally at this point Elly1331?

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