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Kane S.'s avatar
Kane S.
Explorer | Level 3
2 years ago
Solved

Error when trying to preview shared files on the website

Hi. When trying to access some shared personal files I get this error. Im not sure if its a setting my work has changed on the work issued laptop. Anyone have any workarounds that are simple to explain? 

Error Messages
Preview
View
Web
  • Hannah's avatar
    Hannah
    2 years ago

    Hey Kane S., does the issue persist when you try from a different browser on your laptop?

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi there, Kane S., thanks for bringing this to our attention.

     

    Have you tried previewing these files from a different browser or a private browsing window, to see if you get a different behavior?

     

    Let me know what you find.

  • Kane S.'s avatar
    Kane S.
    Explorer | Level 3
    2 years ago
    Hi. No such issues when viewing on phone. Have cleared cache on laptop but same result.
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Kane S., does the issue persist when you try from a different browser on your laptop?

  • Kane S.'s avatar
    Kane S.
    Explorer | Level 3
    2 years ago

     Hi, original issue was on Microsoft edge. I tried on google chrome and got same error, cleared cache and then it worked on google chrome. Issue remains on Microsoft edge but at least I can now access through Google Chrome. Thanks

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