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Bobo37's avatar
Bobo37
New member | Level 2
2 years ago

Excel file in web in a shared folder it takes ages to open.

When i try to open files on excel web in a shared folder it takes ages to open them and then doesnt work properly. I have to download the file and work offline and then re-upload. Only 1 file does th...
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Bobo37's avatar
Bobo37
New member | Level 2
2 years ago

Hi there, 

So when i click on a particular file to open in excel for the web, it takes about 10 mins for it to open. No errors just very slow. All other shared files and folders open straight away except that. nothing different has been done or changed on that file. And once it opens, i will for example try and duplicate a sheet and all i see is ''working on it'' then ''still working on it'' and then the error that the request was not complete

 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Bobo37, is it for a specific Excel file, or for all Excel files you're trying to preview, including new blank files?

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