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ijmolder66's avatar
ijmolder66
Explorer | Level 4
3 years ago

Excel Files not opening to edit in Excel from Dropbox.

Started this week.  On my phone I can open an Excel file in Dropbox as a preview but when I click on the edit button I get the Office Excel opening (Downloading from Dropbox) screen, then it flips to...
Error Messages
Mobile
Preview
Third Party Integrations
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Sorry to see you're having this issue, ijmolder66 and rajma420.

 

Can you please make sure that your Dropbox app is updated to the latest version and let me know if the issue persists?

ijmolder66's avatar
ijmolder66
Explorer | Level 4
3 years ago

How do I do that?  In my last post I asked

 

"Is there a way to manually check for Dropbox updates in the phone app? I did not see it if there is one. "

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    If you go to your Play Store, and search "Dropbox", you will see if there's an update button there.

     

    The latest version is currently 336.2.2.

    • ijmolder66's avatar
      ijmolder66
      Explorer | Level 4
      3 years ago

      I am  on version 336.2.2 updates 5 days ago.  Google play show all up to date.

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi LeeAnn5464, your issue is different to the ones described by other users, as they're on mobile devices. 

         

        What error are you getting when trying to open a file using Excel online via the Dropbox site?

    • rajma420's avatar
      rajma420
      Helpful | Level 5
      3 years ago

      Hannah, like I already said, I have the latest version, 336.2.2.. The bug is in the latest version you all pushed out.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Thanks for the update here.

         

        Can you please manually uninstall and reinstall both the Dropbox app and the respective Office apps on your phone once again, to see if that helps?

         

        Let us know if it still doesn't.

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