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ijmolder66's avatar
ijmolder66
Explorer | Level 4
3 years ago

Excel Files not opening to edit in Excel from Dropbox.

Started this week.  On my phone I can open an Excel file in Dropbox as a preview but when I click on the edit button I get the Office Excel opening (Downloading from Dropbox) screen, then it flips to...
Error Messages
Mobile
Preview
Third Party Integrations
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

If you go to your Play Store, and search "Dropbox", you will see if there's an update button there.

 

The latest version is currently 336.2.2.

ijmolder66's avatar
ijmolder66
Explorer | Level 4
3 years ago

I am  on version 336.2.2 updates 5 days ago.  Google play show all up to date.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi LeeAnn5464, your issue is different to the ones described by other users, as they're on mobile devices. 

     

    What error are you getting when trying to open a file using Excel online via the Dropbox site?

    • rajma420's avatar
      rajma420
      Helpful | Level 5
      3 years ago

       

      I manually uninstalled and reinstalled both the Dropbox app and the respective Office apps on my phone.

       

      The issue is still there. Can't edit a Word or Excel file.

    • LeeAnn5464's avatar
      LeeAnn5464
      Explorer | Level 3
      3 years ago

      On the drop down I get when I am working on a file in dropbox  I get excel with the web, with google sheets and I use to get excel now I don't get excel as an option at all.

    • LeeAnn5464's avatar
      LeeAnn5464
      Explorer | Level 3
      3 years ago

      I dont get excel as option at all now as an option I only get excel with the web and google sheets

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Could you attach a screenshot showing what you're describing, while hiding any personal info?

    • rajma420's avatar
      rajma420
      Helpful | Level 5
      3 years ago

      I manually uninstalled and reinstalled both the Dropbox app and the respective Office apps on my phone.

       

      The issue is still there. Can't edit a Word or Excel file in Dropbox.

       
      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi rajma420, does this happen with all of your Word & Excel files? 

         

        Could you send us a couple of screenshots, in order for us to have a visual too? 

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