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Ian Levy's avatar
Ian Levy
Explorer | Level 4
4 years ago

Excel for web: error 500

When I attempt to open Any office document (word, excel, powerpoint) in the web version from drop box, I get a login prompt for office then it puts me on a error500 internal error screen. this issue...
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nbf_menuna's avatar
nbf_menuna
Explorer | Level 4
4 years ago

Same with me, removing and re-adding the office app didn't solve it. I get asked to allow office to acces files, and it then asks me to sign into my office account, which I click, and then I see the error 500 again.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Have you tried clearing your browser's cache, to see if that helps, nbf_menuna?

 

I'd also suggest you try from a different browser or a private browsing window.

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