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Ian Levy's avatar
Ian Levy
Explorer | Level 4
4 years ago

Excel for web: error 500

When I attempt to open Any office document (word, excel, powerpoint) in the web version from drop box, I get a login prompt for office then it puts me on a error500 internal error screen. this issue...
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Sorry to hear that, Ian.

 

Can you clear your browser's cache and try once more?

 

If you still get the same error, I'd appreciate a screenshot too. 

Ian Levy's avatar
Ian Levy
Explorer | Level 4
4 years ago

 

Disconnected the integration again, cleared the cache, closed the browser completely, then re-added the integration. running into the same problem

  • BETTI_HALSELL's avatar
    BETTI_HALSELL
    New member | Level 2
    4 years ago

    Hi ! 

     

    I am receiving the same issue, and this is shared among my team in using dropbox. Hopefully dropbox can troubleshoot soon! 

    • lgibson1007's avatar
      lgibson1007
      Explorer | Level 3
      4 years ago

      Hi, I worked with someone yesterday on the same issue with opening files in office online from Dropbox, in our case if we used the edge browser we could open the files successfully and coauthor, so you may want to try that.  The problem was occurring on chrome and we also tested the firefox and the problem was present there as well.  Thank you.

      • nbf_menuna's avatar
        nbf_menuna
        Explorer | Level 4
        4 years ago

        Tried this just now, did not work. Still see error 500 on fresh Edge.

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