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Ian Levy's avatar
Ian Levy
Explorer | Level 4
4 years ago

Excel for web: error 500

When I attempt to open Any office document (word, excel, powerpoint) in the web version from drop box, I get a login prompt for office then it puts me on a error500 internal error screen. this issue...
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Ian Levy's avatar
Ian Levy
Explorer | Level 4
4 years ago

 

Disconnected the integration again, cleared the cache, closed the browser completely, then re-added the integration. running into the same problem

BETTI_HALSELL's avatar
BETTI_HALSELL
New member | Level 2
4 years ago

Hi ! 

 

I am receiving the same issue, and this is shared among my team in using dropbox. Hopefully dropbox can troubleshoot soon! 

  • lgibson1007's avatar
    lgibson1007
    Explorer | Level 3
    4 years ago

    Hi, I worked with someone yesterday on the same issue with opening files in office online from Dropbox, in our case if we used the edge browser we could open the files successfully and coauthor, so you may want to try that.  The problem was occurring on chrome and we also tested the firefox and the problem was present there as well.  Thank you.

    • nbf_menuna's avatar
      nbf_menuna
      Explorer | Level 4
      4 years ago

      Tried this just now, did not work. Still see error 500 on fresh Edge.

    • Ian Levy's avatar
      Ian Levy
      Explorer | Level 4
      4 years ago

      Sadly both the devices i am working on are mac devices.

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Hi all - thanks for your reports so far.

         

        Would it be OK if we reach out via email to have a further look internally?

         

        Note that if you'd like to do it from your end, you can contact our support team through this page. 

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