File size changes from original upload

Hi Chandiggity, thanks for bringing this to our attention.

Dropbox doesn't change the size of your size or convert it to a smaller version, so downloading the file directly from the site would result in the same file size.

Previewing videos on the site can vary depending on your current plan.

If you have any further queries, feel free to message back.

hi Jay

thank you for your response. this seems untrue, or I am simply not downloading correctly.

It should simply be: choose the quality of the video; then, press download ? 

Would the issue then stem from my device or the transfer? Something is off, so I dont' know what it is and it should all be so straightforward; I upload a video, as it is, in its original quality, size, format i choose.  

Thank you

Does the video on the site show the full size when you view the details of the file? 

Could you confirm exactly how you're uploading the video file? 

Is it directly to the site, or by moving the file into the Dropbox folder to sync, or is a third party app uploading for you?

Hi, I had the same issue with both photos and videos and found out that when you upload using the website the sizes are going way down while in the meantime uploading using the app solve this issue for me.

Hope this will help you.

I have the same problem and it's frustrating because the quality of my drone footage goes way down.  Even for relatively small files.  I experimented uploading a HEVC (1.23 GB) video at 60 fps lasting 1:21 and uploaded both ways to dropbox: on the website and through file syncing on Mac.  

Both resulted in a tiny 1:21 min video, H.264, with file size of (386 MB).  Both at 4k 59 fps 3840X2160.  The original is much better resolution and frame fluidity.

At this point dropbox is not worth my investment and all be moving my files back to iCloud.  The most frustrating thing is the dishonesty in the replies above.  Clearly the file sizes are being compressed and in y case being converted from HEVC to h.264.  

Anyone else having these issues or are we all drinking the dropbox coolaid?

Hello, have you found any solution? I am facing the same issue..
please reply. What steps do you take.?

My files were being reduced significantly when I was uploading this way:

*Clicking and dragging my 4k60 videos from Mac Photos or Photo Albums to the website drag box to upload

OR 

*Clicking and dragging from Mac Photos or Photo Albums to the sync folder on Mac.

Issue was resolved when I upload from the website or the mobile up using the /\Upload \/ button on either the web browser version AND the iPhone app.  Navigate to photos and click the video and it uploads in complete and original file format.  This leads to the correct bit rate of 

103443 kb/s on a 1:51 min (1.34 GB) file compared to 

  25079 kb/s on the same length vid at (333 MB)

Cheers to uploading the slow and long way but at least with certainty you'll preserve original quality and formats.

Hey Macadamia, thanks for reaching out to our Community.

Dropbox doesn't alter your files in any way when you upload or download them; can you let us know how the picture in question was uploaded to Dropbox?

And do you see the same with all your image files?