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Gunther MMG 's avatar
Gunther MMG
Explorer | Level 3
1 year ago

File won't download fully

I have a 42 GB video file which doesn't get downloaded completely. Whenever I download the file, it gets downloaded up to 32~35 GB and then says the download is complete but the video is not playing....
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hi Gunther MMG  - sorry to hear you're having issues with this.

 

If you've ensured you have enough space on your hard drive, have you tried another browser to download the file, preferably with no extensions or plugins running?

 

When you tried syncing the file, was the app syncing normally or was it stuck on this file?

 

Let me know more and we'll take it from there, Gunther. 

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