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Forum Discussion

simonellery's avatar
simonellery
Helpful | Level 5
5 years ago

Files Not Downloading With Double Click

Hi there. I am looking at a dropbox guide. It says 'To access a file that is stored with Smart Sync, team members can just double-click it and Dropbox quickly downloads and opens it on their computer...
desktop
Download
Mac
sync
simonellery's avatar
simonellery
Helpful | Level 5
4 years ago

Nope, does nothing.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Sorry to hear that simonellery. 

May I reach out via email to have a further look internally? 
  • simonellery's avatar
    simonellery
    Helpful | Level 5
    4 years ago

    Sure thing  🙂

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    I just sent you an email to have a further look internally simonellery - whenever you get the chance, please have a look at your inbox and we'll take it from there.

    tanaudel - glad to hear this worked for you!

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