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simonellery's avatar
simonellery
Helpful | Level 5
5 years ago

Files Not Downloading With Double Click

Hi there. I am looking at a dropbox guide. It says 'To access a file that is stored with Smart Sync, team members can just double-click it and Dropbox quickly downloads and opens it on their computer...
desktop
Download
Mac
sync
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hi all!

For anyone affected by this, could you please try the steps outlined here and let me know if you notice any difference?
WiseGrasshopper's avatar
WiseGrasshopper
Explorer | Level 3
3 years ago

I am having this same issue. The link goes to a generic Q&A page. Can you please resend the exact link? 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey WiseGrasshopper, thanks for reaching out to us.

     

    Quite a few things have changed since this thread was last active, so can you please clarify your issue?

     

    Are you not able to download online-only files with a double-click?

     

    Is your computer using the updated version of Dropbox for macOS on File Provider?

    • WiseGrasshopper's avatar
      WiseGrasshopper
      Explorer | Level 3
      3 years ago

      I am not able to download online-only files with a double-click. I am running Dropbox Desktop App on Surface Studio 2 laptop running Windows 11. All updates are active. 

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi WiseGrasshopper, what happens exactly when you doubleclick a file in Explorer? Does the syncing icon on the file change? Are there any attempted downloads by the Dropbox desktop application?

         

        How large is the file you're trying to open?

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