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Forum Discussion
Files Not Downloading With Double Click
Hi there. I am looking at a dropbox guide. It says 'To access a file that is stored with Smart Sync, team members can just double-click it and Dropbox quickly downloads and opens it on their computer...
I am having this same issue. The link goes to a generic Q&A page. Can you please resend the exact link?
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHey WiseGrasshopper, thanks for reaching out to us.
Quite a few things have changed since this thread was last active, so can you please clarify your issue?
Are you not able to download online-only files with a double-click?
Is your computer using the updated version of Dropbox for macOS on File Provider?
I am not able to download online-only files with a double-click. I am running Dropbox Desktop App on Surface Studio 2 laptop running Windows 11. All updates are active.
- Jay
Hi WiseGrasshopper, what happens exactly when you doubleclick a file in Explorer? Does the syncing icon on the file change? Are there any attempted downloads by the Dropbox desktop application?
How large is the file you're trying to open?
The issue is happening with all file types - attached are screenshot examples of a word file <30kb. I need to right click and make offline for it to show on my computer. Otherwise I get a "file is corrupt" error when double clicking it. Once offline, it opens fine. Important note: when i click on the dropbox icon in my taskbar in bottom right and my files/account info pops up - there is a message that says: "Dropbox is experiencing some issues. Before opening online-only files and folders, right-click and choose Make available offline". How do I remove this problem as its taking a lot of time to individually select the file each time and make it offline.
- Megan
Hi WiseGrasshopper, awesome job on the screenshots, thanks for that!
Could you also hover your mouse over your little Dropbox icon, the one next to your WiFi, and let me know what the status of the app states, along with its version?
If I were you, I'd also try to uninstall the app, then re-install it again.
- Megan
Thanks for that WiseGrasshopper!
Can I send you an email, in order for us to have a closer look into this?
Sure
- Megan
Hi WiseGrasshopper, I just sent you an email, and I'll be happy to see you there!
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