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Forum Discussion

jessifishman's avatar
jessifishman
Explorer | Level 4
4 years ago

Files online but not in Windows explorer

I have seen that this was an issue in the past, but the solutions are now out of date, so I am hoping someone can help me with this. Sometimes files that I know are in Dropbox, and that appear in D...
desktop
Download
File access
Folders
sync
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hey Trish S.2, sorry to jump in. 

Have you checked the selective sync settings of your desktop app perhaps? There's a chance that this folder has been unchecked, so as to not sync locally on your device. 

Let me know what you find!
Trish S.2's avatar
Trish S.2
Explorer | Level 4
4 years ago

Yes! That worked!

Thanks

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