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Forum Discussion

jessifishman's avatar
jessifishman
Explorer | Level 4
4 years ago

Files online but not in Windows explorer

I have seen that this was an issue in the past, but the solutions are now out of date, so I am hoping someone can help me with this. Sometimes files that I know are in Dropbox, and that appear in D...
desktop
Download
File access
Folders
sync
ChrisB4's avatar
ChrisB4
Explorer | Level 4
4 years ago

Hi!

 

The files shown online (Dropbox.com), and what my colleagues see, is different from what I see from my Dropbox Folder.

 

It's not synced.

 

Please help!

 

Thank you,

Christian

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi ChrisB4, welcome to our Community! 

     

    Is your desktop app up-to-date and running as it should? You can check its syncing status, and let me know. 

     

    Keep me posted, and we'll take it from there. 

    • ChrisB4's avatar
      ChrisB4
      Explorer | Level 4
      4 years ago

      Hi Megan,

       

      Thank you for your reply!

       

      It is working fine now, after I re-installed twice. But I shouldn't go through all that hassle.

       

      Currently though, there is one file that dropbox says it's corrupted. I already deleted it in Dropbox.com, but it's still showing as syncing on my Dropbox Folder. 

       

      I can't delete it or make it "Online-Only".

       

      I think this is the culprit.

       

      Do you have any idea how to deal with this? My CPU keeps on running because of this syncing.

       

      Thank you,

      Christian

       

       

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Hi ChrisB4, as the file is still visible in the Dropbox folder, could you try quitting the Dropbox desktop application and then moving the file out of the folder, or deleting it, and then restart the app.

         

        Keep me updated with any progress.

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