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files with .icloud extensions not opening
After upgrading to Mac Catalina OS, I found 408+ of my files in dropbox now have .icloud extensions and won't open. Apple says it is dropbox's issue. I need the files. How do I retrieve them from dro...
Jay
Dropbox Community Moderator
Dropbox Community ModeratorI'd recommend checking with Apple as to why the iCloud extension was added, most likely it's because you enabled iCloud Drive on your device.
As the issue occurred after the upgrade, this appears to be related to how the files were uploaded to iCloud, changed to .icloud files, and then uploaded to Dropbox. Since it appears to be a month since the upload, it wouldn't be possible to revert back to the old files using Dropbox.
Did you ever get this resolved?? I'm having the same issue of having a bunch of JPEGs now listed in my Dropbox as .jpeg.icloud that won't open; however, when I download they don't disappear, they're just an icon for the terminal and when I double click it the terminal opens 😞
I also experienced the same thing with my business files, and it was devastating, it cost me a very large account that was just getting ready to close. I was frantic, and I am furious..
- Mark
Super User II
csetters wrote:
I also experienced the same thing with my business files, and it was devastating, it cost me a very large account that was just getting ready to close. I was frantic, and I am furious..
That is something you need to take up with Apple - Dropbox simply syncs what is in the folder. It isnt capable of altering the files.
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