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Panhouba's avatar
Panhouba
New member | Level 2
1 year ago
Solved

Folder appears empty on one device when opening from a link

Hi, I have a problem with a link to a Dropbox folder that I see empty in the web browser on one device, but on another device I can see the correct files that should be there. On both devices I'm log...
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  • Helen DBX's avatar
    Helen DBX
    1 year ago
    Hello Panhouba

    Helen from Dropbox here. Thanks for reaching out about the link issue.
     
    I hope you don't mind me jumping in here.
     
    This issue is now fixed and should be working properly.
     
    Apologies for any inconvenience this may have caused and thanks for bringing this to our attention.
     
    Best regards, 
    Helen 
    The Dropbox Team
Panhouba's avatar
Panhouba
New member | Level 2
1 year ago

It's a link to a work folder with pictures and videos that a colleague sent me. It worked properly all the time on my PC, but about two days ago this problem appeared, that instead of the folder contents I only see the message "This folder is empty".

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Have you reached out to your colleague, to make sure the files are still in their location in the folder? Just in case.

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