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Methuselah's avatar
Methuselah
Explorer | Level 4
8 years ago
Solved

Folder has too many files to download - iOS Version 11.4

I am a Dropbox Plus user with 1TB of files in Dropbox currently syncing most of my files offline on my iPad (tons of spare memory capacity fyi). These files are broken into ~259 folders with ~2100 fi...
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  • Lusil's avatar
    Lusil
    8 years ago
    Hi Methuselah, thanks for getting back to me on this.
     
    You could check out if you have any incompatible characters by running a bad file check.
     
    However, due to account sensitive info and because I’d have to investigate using our internal tools so as to narrow down the issue, we need to move forward with the email interaction. 
     
    Cheers! :nerd:
kinahan's avatar
kinahan
Explorer | Level 3
7 years ago

Hi I have the same problem

on my mac I can see in one folder  2,398 items mostly PDFs that use 3.65 GB

my iPad has 140 Gb free space

all software is updated

I can download each file at a time, but there are two many for manual doawnloading

I get the same error messages when I try to download the folder

can you  help?


Thanks,
Paul

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hey kinahan, sorry to hear that. 
 
Have you by any chance tried clearing the cache or rebooting your device? Maybe one of those will do the trick. 
 
If not, could you please send me a screenshot (without any personal info) of the error message that you see? 
 
Thanks in advance!

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