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Methuselah's avatar
Methuselah
Explorer | Level 4
8 years ago
Solved

Folder has too many files to download - iOS Version 11.4

I am a Dropbox Plus user with 1TB of files in Dropbox currently syncing most of my files offline on my iPad (tons of spare memory capacity fyi). These files are broken into ~259 folders with ~2100 fi...
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  • Lusil's avatar
    Lusil
    8 years ago
    Hi Methuselah, thanks for getting back to me on this.
     
    You could check out if you have any incompatible characters by running a bad file check.
     
    However, due to account sensitive info and because I’d have to investigate using our internal tools so as to narrow down the issue, we need to move forward with the email interaction. 
     
    Cheers! :nerd:
Marvin4's avatar
Marvin4
New member | Level 2
7 years ago

Hi Lusil,

I ecountered the same problem as these users do. Can you share with me how did these problems solved?

 

Marvin

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hey Marvin4 , sorry to hear that you’re also having trouble with this. 
 
Initially, please bear in mind that, if you’re trying to offline content, you can offline up to 100 folders, but a folder can't be saved for offline use if it contains more than 10,000 files or 100 GB. 
 
Nonetheless, in order to have a better understanding of your concern, could you please provide me with some additional info? For example, what is the exact error message that you’re getting? Could you please send me a screenshot (without any personal info) of it?
 
Thanks in advance!

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