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Methuselah's avatar
Methuselah
Explorer | Level 4
8 years ago
Solved

Folder has too many files to download - iOS Version 11.4

I am a Dropbox Plus user with 1TB of files in Dropbox currently syncing most of my files offline on my iPad (tons of spare memory capacity fyi). These files are broken into ~259 folders with ~2100 fi...
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  • Lusil's avatar
    Lusil
    8 years ago
    Hi Methuselah, thanks for getting back to me on this.
     
    You could check out if you have any incompatible characters by running a bad file check.
     
    However, due to account sensitive info and because I’d have to investigate using our internal tools so as to narrow down the issue, we need to move forward with the email interaction. 
     
    Cheers! :nerd:
Methuselah's avatar
Methuselah
Explorer | Level 4
7 years ago

Hi again,

I'm still having sync problems (albeit with the current iOS - 12.3.1). Despite constantly deleting and re-syncing folders, I am regulary confronted with sync warnings like these (2 example images attached - one showing an attempt too sync, the other a 'warning' error?).

In some instances I have spent hours re-openeing every folder before it will show the green sync tick - though inevitably, to only have the orange error flag reappear.

It is absurd that I have to incur the cost of so much data (and my time!) to only have the problem reoccur. I depend on being able to access my files when I am unable to get an internet connection, even when the cost of synchronising mass downloads is less important than just being able to access them.

Additionaly, I'm paying a subscription for a service that's not delivering even close to it promise i.e. 100 Folder and 10,000 files (you'll see my Properties images of the two folder examples I've shown demonstrating the file and folder quantity is well below these numbers).

Can you please advise a solution?

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Thanks for your swift reply, Methuselah. 
 
Just to ensure that we cover some additional troubleshooting ground on this, could you please let me know if forcing the offline folders to be updated does the trick?
 
To do this, ensure that you’re connected to a network and:
1. Open the mobile app.
2. Tap on Account.
3. From the options given, select Manage offline files. 
4. Tap on the spinning arrow icon that’s on the top right corner of your screen. 
 
Let me know how it goes!
  • Methuselah's avatar
    Methuselah
    Explorer | Level 4
    7 years ago

    Hi Lusil,

    No change, the same folders remain with the orange error flag.

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Thanks for getting back to me and sorry to hear that you’re still having trouble with this, Methuselah. 
     
    I’ve followed up with a ticket to look into this matter more in-depth. Please check your inbox of the email address that’s associated with your Community profile for my latest message. 
     
    Looking forward to hearing back from you!
  • Methuselah's avatar
    Methuselah
    Explorer | Level 4
    7 years ago

    Hi Lusil,

    I received your email and can confirm that the email address you have associated with my account is correct.

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Awesome, thanks for letting me know, Methuselah!
     
    In order to verify your identity, please reply to the ticket from that email address and we’ll take it from there. 
     
    Cheers!
  • STyke's avatar
    STyke
    New member | Level 2
    6 years ago

    I have the same problem described here.  
    Would like to know how it was resolved.

    cheers

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Hi STyke; welcome to our Community and thanks for joining the discussion here.

     

    Just to make sure we're on the same page, can you let me know the version of the mobile app you use on your device and its OS version?

     

    Also, are you getting this for a specific folder of yours or any folder you're trying to access through our mobile app? 

     

    Let me know what you find and we'll take it from there. 

  • taeerk kim's avatar
    taeerk kim
    New member | Level 2
    6 years ago

    same problem here on ipad 13.6 version

     

    Please let me know how to solve

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Hello taeerk kim, thanks for nudging us on this thread. 

     

    I'd be happy to help look into this with you, I'll just need a bit more info, such as:

    • How large are the folders you're trying to download? 
    • Are you getting any error messages? 
    • Are you running the latest version of the mobile app? 

    Any screenshots (without personal details) would be very helpful. 

     

    Thanks!

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