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Methuselah's avatar
Methuselah
Explorer | Level 4
8 years ago
Solved

Folder has too many files to download - iOS Version 11.4

I am a Dropbox Plus user with 1TB of files in Dropbox currently syncing most of my files offline on my iPad (tons of spare memory capacity fyi). These files are broken into ~259 folders with ~2100 fi...
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  • Lusil's avatar
    Lusil
    8 years ago
    Hi Methuselah, thanks for getting back to me on this.
     
    You could check out if you have any incompatible characters by running a bad file check.
     
    However, due to account sensitive info and because I’d have to investigate using our internal tools so as to narrow down the issue, we need to move forward with the email interaction. 
     
    Cheers! :nerd:
taeerk kim's avatar
taeerk kim
New member | Level 2
6 years ago

same problem here on ipad 13.6 version

 

Please let me know how to solve

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Hello taeerk kim, thanks for nudging us on this thread. 

 

I'd be happy to help look into this with you, I'll just need a bit more info, such as:

  • How large are the folders you're trying to download? 
  • Are you getting any error messages? 
  • Are you running the latest version of the mobile app? 

Any screenshots (without personal details) would be very helpful. 

 

Thanks!

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