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BamJ's avatar
BamJ
New member | Level 2
5 years ago

Getting an error when attempting to open a file on Excel Online

Up until an hour ago I was able to open my excel file on the web.  It now says "We're sorry, we couldn't open your workbook. It's possibly corrupt or using a file format that's not supported". Ho...
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hi BamJ, thanks for messaging the Community!

Let's see what could be causing this issue on your device. 

Have you made any recent updates to the browser on the device? Could you try switching browsers to see if this helps? 

Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. 

Keep me updated with any progress!

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