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Fiorella Bianchi 1's avatar
Fiorella Bianchi 1
New member | Level 2
5 months ago

Getting an error when opening files through Dropbox online folders

HI, for the past weeks I have tried to open microsoft office files directly from dropbox online folders but throws and error message. Hpwever if someone shared the link I can open it. I have tried al...
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Microsoft Office
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Fiorella Bianchi 1's avatar
Fiorella Bianchi 1
New member | Level 2
5 months ago

I already did that, also disconnected office online from apps, re connected, i also made sure the emails are the same. AS I said I have already been incontact with support team, through chats, various emails for the past 2 weeks and nothing solves the issue. 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 months ago

I see, thanks for the additional details there Fiorella Bianchi 1 

I was able to locate your ticket in our system and passed your comments on to the expert who's looking into your case. 

You should be hearing from them soon, but please let me know if you have anything else to add in the meantime. 

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