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HCockburn's avatar
HCockburn
Helpful | Level 6
4 years ago
Solved

Having problems with Word/Excel files Save As PDF uploading into Dropbox

Hi, I have regularly created word and excel files on my iPad, saved them in Dropbox. I’ve then used the Export facility in Word and Excel to save them as PDF on the same Dropbox folder. Last time I s...
Dropbox Basic
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Mobile
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  • HCockburn's avatar
    HCockburn
    4 years ago

    Thank you to Walter for all your help.

    As suggested by your engineer, I contacted Microsoft and they confirmed the problem is with the MS apps for iPad and will be fixing it in the next version of the apps due in the next 2-3 weeks (mid-June 2022)

HCockburn's avatar
HCockburn
Helpful | Level 6
4 years ago

Hi Walter,

 

My iPad is using iPadOS 15.4.1 and is up to date.

The Dropbox version is version 276.2

 

The error is in excel and word - in the list of files, it shows the file name and instead of Downloaded 5.45 PM / Dropbox which the excel file shows, it has Upload Pending | wopi.dropbox .... and then the file name.

 

If I go into the dropbox app, I can see the PDF file, but it is 0MB and cannot be opened.

 

I've tried creating a PDF on my Macbook Air from the same excel file into the same Dropbox directory and it works just fine.

 

Hope this helps

Hilary

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Thanks for the additional information, Hilary. Could you send us a screenshot in order to have a visual too?

 

Also, can you see Dropbox listed as a location in your iPad's Files App? If you do, can you toggle it off and back on and let me know if it made any difference? 

 

 

  • HCockburn's avatar
    HCockburn
    Helpful | Level 6
    4 years ago

    Thanks Walter.

     

    I can’t see how to toggle Dropbox off/on in Files App.

     

    Attached is screenshot of the error message.

     

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hi HCockburn, do you see the 'Locations' button in the iOS Files app? If you tap that, you should be able to disable, and then enable Dropbox.

      • HCockburn's avatar
        HCockburn
        Helpful | Level 6
        4 years ago

        Thanks Jay, I was able to disable and then enable dropbox in Files App, but it didn't make a difference. It still errored creating the PDF

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Are you able to save the PDF and manually upload it to Dropbox using the Dropbox mobile app instead of the Files app?

      • HCockburn's avatar
        HCockburn
        Helpful | Level 6
        4 years ago

        Yes, that works without a problem  - so I can save a Word doc or Excel sheet to Dropbox, save the same file as a PDF into another drive (have tried in iCloud etc) and then upload into Dropbox. HOwever I can’t save it direct into Dropbox without this issue happening.

         

        I can take exactly the same file on my MacBook Air, save as a PDF into Dropbox without any problems. It’s just my iPad / mobile Dropbox app, that has the issue.

         

         

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