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Josh T.7's avatar
Josh T.7
New member | Level 2
10 years ago

"HLS Playlist error at URL" when trying to view a .mov file in Dropbox

When i upload a .mov file into dropbox, i cannot view the movie. Instead it gives me the error message:

"HLS playlist error at URL: (long stream of characters)
Any help would be SO appreciated!

5 Replies

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  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II

    How are you trying to view the movie? Is this error coming from another application that you're trying to use to stream the video?

  • Andrew H.3's avatar
    Andrew H.3
    New member | Level 2

    I am having the same problem. Also when I share a video with someone they are only able to 15min worth of it when the video is actually over an hr long. It seems like these two issues just started happening.

  • David M.202's avatar
    David M.202
    New member | Level 1

    The link sent to the sharing recipient is broken and does not work. It generates the error message she describes.

  • Andrew H.3's avatar
    Andrew H.3
    New member | Level 2

    Dropbox team can you please address this issue as its affecting my customers as they use my dropbox to access tools, videos and other related information.

  • Christine K.2's avatar
    Christine K.2
    New member | Level 1

    Is there a solution to this issue? I'm facing the same problem.

     

    [This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Dropbox Community here.]