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Vajjie's avatar
Vajjie
New member | Level 2
2 years ago

Homepage popup won't go away

When I login I get a popup in the right bottom corner of the screen about getting used to a new home page. I really can't see that much different about the home page but anyway, it has 2 options: skip, or take the tour. 
If I click Skip, the page refreshes but the banner won't go away. If I take the tour, when the tour is finished the page auto refreshes and the popup appears again. 
I just can't seem to get rid of this dam popup. Does anyone know how please?

7 Replies

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  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    Which version of Dropbox are you using Vajjie ? If you mouse over the icon on the status bar it should tell you. 

     

    It will be something like 194.4.6267

  • Vajjie's avatar
    Vajjie
    New member | Level 2
    2 years ago

    I'm not sure where to mouseover. I tried the icon top left next to the word Dropbox and nothing came up, but when I'm logged in it does not have a status bar. 
    This is a desktop version. Are you talking about an app?

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    Im on about the desktop version. If you mouse over its icon on the status bar (i.e. next to clock) it should tell you what it is

  • Vajjie's avatar
    Vajjie
    New member | Level 2
    2 years ago

    There is no status bar. I tried opening in Firefox and Chrome and there is no status bar at all. The bottom of the page has a deep black band with all the links on, but no area of that either las a logo or reacts to mouesover.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    Its not in the browser. Its the desktop itself - if you are using the desktop software. Its the bit of the computer where the clock is - either top right near on a Mac or bottom left usually on Windows. 

     

    Its the 'bar' where all of the menu options are / start button etc. 

     

    That should have a Dropbox icon on. THAT is the desktop software. 

     

    If not post a screen shot of the error

  • Vajjie's avatar
    Vajjie
    New member | Level 2
    2 years ago

    Oh I access through a browser. I didn't even know there was installable software. 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    So, you are not using the desktop software then. 

     

    I'd suggest posting a screenshot of the issue to see if Dropbox pick it up later. 

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