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Giannis F.'s avatar
Giannis F.
Helpful | Level 7
8 years ago
Solved

How do I open PDF files from Dropbox on Android devices?

Hello :-)

There is a problem with PDF files. They do not open when downloading in android devices :-(

The dropbox link is ?dl=1

There isn't any problem when downloading in Desktop PC and Apple iOS, there is problem only in Android.

Look here for the PDF file as an example: https://www.openbook.gr/se-mia-olympia-traveller-79/

There is nothing wrong with tha PDF files. If I download the same files from e.g. Gmail to my Android devices they open normally !

Can you please check it?

  • Walter's avatar
    Walter
    8 years ago

    Thanks for the reply Giannis F. and sorry to hear this persists. 

    Do you notice the same behavior on other browsers other than the one you used so far? 

    Remember the "dl=1" parameter at the end of shared links should tell the browser to download the file(s) instead of attempting to display it so this seems to be an issue caused by the browser you use (as you say, the files and links are working fine).

    Let me know what you find.

28 Replies

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  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Thanks for clarifying that for me tondija.

    When you open the link within Chrome, choose to continue and then tap the 3 dots in the top right corner.

    I hope this helps!

  • tondija's avatar
    tondija
    Explorer | Level 4
    6 years ago
    it does not help it only changes the format at that specific oppenig of the file in dropbox.
    so:
    - copying dropbox url link to chrome android browser works
    - clicking dropbox url from gmail link to open in chrome results in error of reading of pdf
    ...
    this is unusable for me and my clients as they might think pdf is corrupt, rearly have cluent "the mind of a hacker" to try a workaround...
  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Thanks for your patience tondija.

    So we can have a better look into this, I've sent you an email to the address linked with your Community profile.

    If you'd like, please just check your inbox when you have a moment.

    Cheers!

  • FloMan's avatar
    FloMan
    New member | Level 2
    6 years ago

    Same problem. There are different people accessing my pdf links and I can't control who is opening it with which browser from which device, it should just work for android/chrome/firefox whatever usual constellation. Can't manually change links all the time. Please fix it, Dropbox or I have to move to a different provider. Thanks!

  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Hey FloMan, thanks for joining us here!

    Just out of curiosity, could you just let me know if you still get the error when you copy and paste the link into your browser, rather than just tapping on the link?

    Keep me posted - thanks!

  • desi2p's avatar
    desi2p
    New member | Level 2
    6 years ago

    my issue is fixed now.  I have LG G8 Android phone.  

    I used to get same message when I tried opening a dropbox link in Gmail.  I think I found my issue and it is fixed now.

    Every time I clicked the dropbox link, it used to open via Google Drive as default (not asking my for any options)

    I went to Settings - Apps & Notifications - App Info - Dropbox - Open by default  

    try changing the settings to Open in this app OR Ask Every Time (switch to what is not select from these two)

    When I played with these options, and tried to open the link... it asked me if I want to open in Chrome, Dropbox, Drive PDF Viewer.  

    When I chose Dropbox or Chrome, no issue

    when I chose Drive PDF Viewer, I got same error, so I learned what was causing it.

  • tondija's avatar
    tondija
    Explorer | Level 4
    6 years ago

    Exactly same as below works with my Mate 20 PRO

    desi2p
    "my issue is fixed now.  I have LG G8 Android phone.  

    I used to get same message when I tried opening a dropbox link in Gmail.  I think I found my issue and it is fixed now.

    Every time I clicked the dropbox link, it used to open via Google Drive as default (not asking my for any options)

    I went to Settings - Apps & Notifications - App Info - Dropbox - Open by default  

    try changing the settings to Open in this app OR Ask Every Time (switch to what is not select from these two)

    When I played with these options, and tried to open the link... it asked me if I want to open in Chrome, Dropbox, Drive PDF Viewer.  

    When I chose Dropbox or Chrome, no issue

    when I chose Drive PDF Viewer, I got same error, so I learned what was causing it."

  • kiralyanda's avatar
    kiralyanda
    New member | Level 2
    6 years ago

    This does not solve the problem, because I have no influence what happens on the receiver's side and would be ridiculous to attach a user manual to every shared pdf file.

     

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