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Forum Discussion

meganh32's avatar
meganh32
Helpful | Level 5
3 years ago

How to view previews of online-only files on desktop (like how you can in the mobile app)? - macOS

I'm trying to figure out how to see previews, specifically of .jpeg online files, on my mac desktop. I use Dropbox almost exclusively for photo management and it's frustrating not even being able to ...
desktop
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massimilianogrieco's avatar
massimilianogrieco
Helpful | Level 6
3 years ago

Hi Ben.

Thank you for your reply.
I'm aware that you said that you'll post when you will have an update, but this issue has been reported on April 27 2023 by email, and engineering team was already aware of the issue.

I don't want to sound like pressing but we're almost hitting a month time, and believe working with design has become almost impossible without previewing files.


Is this issue being handled as high priority? 
Do we have any ETA on when the patch will be released?

Thank you for your understanding.
Best,
Massimiliano

Muntz's avatar
Muntz
Explorer | Level 4
3 years ago

Everyone at our office with the latest OS-updates have this problem as well.. So annoying! We would really like a patch for this issue!

  • CharlotteR's avatar
    CharlotteR
    Collaborator | Level 8
    3 years ago

    It's fixed with the new Dropbox update! 🎉

    • massimilianogrieco's avatar
      massimilianogrieco
      Helpful | Level 6
      3 years ago

      Hey Charlotte,

      would you mind sharing the version number and where did you get the update?

      Thank you!
      Bast,
      Max

      • CharlotteR's avatar
        CharlotteR
        Collaborator | Level 8
        3 years ago

        I received an email from Dropbox. I had to turn on a setting in the admin (we have dropbox teams) so that when Dropbox was quit and then restarted, a message came up to update the app.

         

        The app update actually moves the Dropbox files to a new location on your computer.

         

        Happy to report the update has fixed the issue!

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