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Forum Discussion

meganh32's avatar
meganh32
Helpful | Level 5
3 years ago

How to view previews of online-only files on desktop (like how you can in the mobile app)? - macOS

I'm trying to figure out how to see previews, specifically of .jpeg online files, on my mac desktop. I use Dropbox almost exclusively for photo management and it's frustrating not even being able to ...
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massimilianogrieco's avatar
massimilianogrieco
Helpful | Level 6
3 years ago

Hey CharlotteR, we are on Dropbox Business as well, we are a Team of around 20 people, each one of us experiencing the same issue.

fun fact is that I downloaded your specific version, and after re-syncing again, Dropbox somehow autoupdated my app to v176.3.5024 and I still have this issue.

Unfortunately, I'm having the feeling that Dropbox doesn't realise the level of the problems they are causing with issue, especially if they kind of fixed it, but completely abandoned this thread.

BenDBX, can you please provide some answers?

HappyTales's avatar
HappyTales
Helpful | Level 6
3 years ago

I'm also experiencing these problems.

I'm on build 174.4.5569

Mac OS Ventura 13.3.1 (a)

 

I installed the latest updated, which moved my Dropbox files, and I thought this had fixed things. Indeed, all offline files that have been shared with me (so that appear inside my "FionaL" folder) have the thumbnails showing.

 

However, I still don't see any thumbnails at all in my team folder.

 

Dropbox team, are you aware that there are still issues to fix?

  • HappyTales's avatar
    HappyTales
    Helpful | Level 6
    3 years ago

    FWIW, thumbnails are also showing correctly in my personal account, so it seems to be a Teams issue.

  • CharlotteR's avatar
    CharlotteR
    Collaborator | Level 8
    3 years ago

    I was wrong... the issue is not fixed. Or rather, it's partly fixed.

     

    Previously, the thumbnails would not display even if downloaded, but now they do load once the file has been synced locally.

     

    However, images/files that are "online only" are still not displaying thumbnail previews.

     

    This is in my Teams Dropbox account.

     

    It is working correctly in my personal dropbox account.

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