Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

meganh32's avatar
meganh32
Helpful | Level 5
3 years ago

How to view previews of online-only files on desktop (like how you can in the mobile app)? - macOS

I'm trying to figure out how to see previews, specifically of .jpeg online files, on my mac desktop. I use Dropbox almost exclusively for photo management and it's frustrating not even being able to ...
desktop
Preview
View
HappyTales's avatar
HappyTales
Helpful | Level 6
3 years ago

FWIW, thumbnails are also showing correctly in my personal account, so it seems to be a Teams issue.

CharlotteR's avatar
CharlotteR
Collaborator | Level 8
3 years ago

I was wrong... the issue is not fixed. Or rather, it's partly fixed.

 

Previously, the thumbnails would not display even if downloaded, but now they do load once the file has been synced locally.

 

However, images/files that are "online only" are still not displaying thumbnail previews.

 

This is in my Teams Dropbox account.

 

It is working correctly in my personal dropbox account.

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!