How to view previews of online-only files on desktop (like how you can in the mobile app)? - macOS

Kirepan the file location change wasn't too bad actually, pretty seamless process! I haven't read any comments about it but my personal experience was fine.

Definitely agree that the thumbnail issue still needs to be addressed.

Kirepan My upgrade experience was also fine. Yes, it moved the files, but that didn't cause any issues. It appears to have fixed the offline-only thumbnails on my personal Dropbox folder, but we still have the same issue with no thumbnails for offline-only files on the Team folder.

@CharlotteR thank you for your reply. So, to be sure you don's experience any of the issues like Spotlight doesn't work or searching in finder doesn't work due to the new location of the files? 

Thanks!

@HappyTales,  thank you for your reply 😀 So, to be sure you don't experience any of the issues like Spotlight doesn't work or searching in finder doesn't work due to the new location of the files? 

Thanks!

Kirepan No, search in both Finder and Spotlight are still working as expected. Just those darned online-only previews!

Great to hear this! Now we wait for a fix so we can see those previews again. 

I cant believe previews on Ventura are still not working.  

Where on dropbox.com can we find the latest release version number?

Hi! Here with the same problem.

macOS Version: 13.4.1 (22F82)
Dropbox App version: v177.4.5399

Just to chime in - here with the same problem since weeks now.

Mac mini M1

macOS Version: 13.4.1 (22F82)
Dropbox App version: v177.4.5399

Same here:
MacBook Air
Retina, 13-inch, 2018

Ventura 13.4
DropBox 177.4.5399

Same issue here...

MAC book pro M1 MAX, ventura 13.4.1

DropBox v177.4.5399

Persistent inability to see image thumbnails.

Im giving DROPBOX 7 days to correct as its been going on for weeks!

Otherwise, Ill have no choice but to cancel our accounts.

Steve

Weeks? This has been going on since Ventura came out. 

Still not working over here:

Dropbox v177.4.5399

Ventura 13.4.1

I have the same specs and you and the same problem. I really hope Dropbox fixes this soon but I am not holding out hope! It seems to have been going on for years.  

Same here 178.4.4811, w/ osx 12.6.1. I'm a creative professional who, without icon preview available, can no longer use dropbox to store my work assests. None of the answers to this question have been satisfying. Can someone recommend an alternative to dropbox, which allow on-line only files to display thumbnails?

This is most disappointing. Its been weeks and still no response from DropBox??!

When are we going to be able to see thumbnails of online images using finder?

Did you cancel your account yet? Found an alternative?

I'm thinking of going with iDRIVE but havent jumped ship yet! 🙂

https://www.idrive.com/idrive/signupBusiness

Steve

HOW is it possible that this is still not fixed.
helloooooo??? dropbox???

Right?!

Any update on this please, Jay, Megan, Hannah, Walter, or BenDBX?

It seems we've been abandoned and left dangling since May!

Please at least respond with a latest status report.

Thanks.

Yes, it is disappointing that the issue of missing previews has not been resolved. I can't help thinking it's a problem with the Mac finder, rather than a Dropbox issue. You would hope that Dropbox and Apple, both certainly hearing complaints, would work together to figure it out, but that type of coordination/cooperation rarely happens. 

WaterWater 

I get the feeling it's not a Mac issue, because I have both Personal and Teams dropbox and it works fine on Personal - the thumbnails render even when the file is not downloaded.

yeah - im getting a bit sick and tired of this issue and DropBox inertia to resolve it...better hurry before we start jumping ship and trying google drive!

Steve

I did notice that .PSD files show a preview. Does anyone else has the same experience?