Forum Discussion

meganh32's avatar
meganh32
Helpful | Level 5
3 years ago

How to view previews of online-only files on desktop (like how you can in the mobile app)? - macOS

I'm trying to figure out how to see previews, specifically of .jpeg online files, on my mac desktop. I use Dropbox almost exclusively for photo management and it's frustrating not even being able to ...
desktop
Mac
Preview
Arnau Ros's avatar
Arnau Ros
New member | Level 2
3 years ago

Hi! Here with the same problem.

macOS Version: 13.4.1 (22F82)
Dropbox App version: v177.4.5399

 

woodlandrecordings's avatar
woodlandrecordings
Helpful | Level 6
3 years ago

Just to chime in - here with the same problem since weeks now.

Mac mini M1

macOS Version: 13.4.1 (22F82)
Dropbox App version: v177.4.5399

  • Takats's avatar
    Takats
    New member | Level 2
    3 years ago

    Same here:
    MacBook Air
    Retina, 13-inch, 2018

    Ventura 13.4
    DropBox 177.4.5399

  • steve divers's avatar
    steve divers
    Helpful | Level 5
    3 years ago

    Same issue here...

    MAC book pro M1 MAX, ventura 13.4.1

    DropBox v177.4.5399

    Persistent inability to see image thumbnails.

    Im giving DROPBOX 7 days to correct as its been going on for weeks!

    Otherwise, Ill have no choice but to cancel our accounts.

     

    Steve

     

  • sdwla032a's avatar
    sdwla032a
    Helpful | Level 6
    3 years ago

    Weeks? This has been going on since Ventura came out. 

     

    Still not working over here:

    Dropbox v177.4.5399

    Ventura 13.4.1

  • Kirepan's avatar
    Kirepan
    Helpful | Level 6
    3 years ago

    I did notice that .PSD files show a preview. Does anyone else has the same experience? 

     

  • HappyTales's avatar
    HappyTales
    Helpful | Level 6
    3 years ago

    Kirepan not for me, no. I just see the Photoshop icon.

  • sdwla032a's avatar
    sdwla032a
    Helpful | Level 6
    3 years ago
    Oh, it’s definitely a Dropbox issue. Their support and time of resolve to fix this issue has been abysmal for us paying customers.

    What they need to do is fix and dump the caching of the generic icons. If a user opens a folder before making it online, which is often, the generic thumbs will cache and then appear no matter if it’s made online. The cached generic thumbs will not flush.

    HOWEVER, if a user makes a folder online BEFORE opening that folder, the previews of the images now appear since those are being captured and cached as the true previews of the thumbs instead.

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!