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Forum Discussion

meganh32's avatar
meganh32
Helpful | Level 5
2 years ago

How to view previews of online-only files on desktop (like how you can in the mobile app)? - macOS

I'm trying to figure out how to see previews, specifically of .jpeg online files, on my mac desktop. I use Dropbox almost exclusively for photo management and it's frustrating not even being able to ...
desktop
Mac
Preview
steve divers's avatar
steve divers
Helpful | Level 5
2 years ago

Same issue here...

MAC book pro M1 MAX, ventura 13.4.1

DropBox v177.4.5399

Persistent inability to see image thumbnails.

Im giving DROPBOX 7 days to correct as its been going on for weeks!

Otherwise, Ill have no choice but to cancel our accounts.

 

Steve

 

sdwla032a's avatar
sdwla032a
Helpful | Level 6
2 years ago

Weeks? This has been going on since Ventura came out. 

 

Still not working over here:

Dropbox v177.4.5399

Ventura 13.4.1

  • Kirepan's avatar
    Kirepan
    Helpful | Level 6
    2 years ago

    I did notice that .PSD files show a preview. Does anyone else has the same experience? 

     

  • HappyTales's avatar
    HappyTales
    Helpful | Level 6
    2 years ago

    Kirepan not for me, no. I just see the Photoshop icon.

  • sdwla032a's avatar
    sdwla032a
    Helpful | Level 6
    2 years ago
    Oh, it’s definitely a Dropbox issue. Their support and time of resolve to fix this issue has been abysmal for us paying customers.

    What they need to do is fix and dump the caching of the generic icons. If a user opens a folder before making it online, which is often, the generic thumbs will cache and then appear no matter if it’s made online. The cached generic thumbs will not flush.

    HOWEVER, if a user makes a folder online BEFORE opening that folder, the previews of the images now appear since those are being captured and cached as the true previews of the thumbs instead.

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